Frequently Asked Questions

How do I log in to the new mail interface?

1. Go to https://webmail.springsips.com.
2. Insert your email address and password in the appropriate fields.
3. Click the Login button.

How do I check my WebMail?

On the main screen, click the Webmail link on the lefthand side of the screen. If the Webmail screen does not automatically pop-up, click the "here" link on the main part of the screen which will pop-up the WebMail screen. Your email will automatically be displayed.

How do I read my WebMail?

When you are in the WebMail screen, click on the Subject line of whichever email you wish to read. The email will be displayed. From this window, you can read the email, reply to the sender, forward the email to someone else, or even delete the message. You can also save the email address to your online address book by clicking the Take Address button at the bottom of the screen.

How do I add an address to my online address book?

You can do this in three different ways!

1. In any email you receive, you can add the email address of the sender into your online address book by clicking the Take Address button at the bottom of the email.
2. You can add addresses one at a time by clicking on the Addresses link in the upper righthand corner of the screen. Insert the appropriate information into the fields and click the Add Address button to add the address to your online address book.
3. You can import your address book from your regular email program.

   To do this with Outlook Express:

   1. Inside Outlook Express, go to Tools on the menubar and pull down to Address Book.
   2. Inside the Address Book window, go to File, pull down to Export and choose Other Address Book.
   3. Choose "Text File (Comma Separated Values)" and click the Export button.
   4. Give your address book a name you will remember like "addressbook" and hit the Next button.
   5. Choose the First Name, Last Name, Nickname and Email Address fields for the export, deselect the other fields and click the Finish button.
   6. After the export completes, click the Close button.
   7. Exit Outlook Express.
   8. Log in to WebMail.
   9. Click on the Addresses link in the upper righthand corner of the screen.
   10. At the bottom of the screen on the "Import Address Book" line, click the Browse button and navigate to the address book file you just exported. (The default location is usually C://Program Files/Outlook Express/.)
   11. Click the Import CSV File button.
   12. Click the Finish button.

   To do this with Thunderbird:

   1. Click the Address Book icon on the menubar.
   2. In the Address Book window, go to Tools on the menubar and pull down to Export.
   3. Select Comma Separated (*.csv) in the Save As Type field and give your address book a name you will remember like "addressbook". Then hit the Save button.
   4. Exit Thunderbird.
   5. Log in to WebMail.
   6. Click on the Addresses link in the upper righthand corner of the screen.
   7. At the bottom of the screen on the "Import Address Book" line, click the Browse button and navigate to the address book file you just exported.
   8. Click the Import CSV File button.
   9. Click the Finish button.

How do I add an address from my online address book to an email I am composing?

In the Compose screen, click the Addresses button. Your online address book will be displayed. In the Address Book, click on the appropriate box for the person you want to send your email to. Click the Use Addresses button and the address will be inserted into your email.

How do I send an email out to more than 50 addresses at once?

Separate the addresses into 50 address blocks and make sure to send them out at least three minutes apart. Any sooner and the server will cut you off from sending for 6 hours. Blech! You don't want that to happen!

How do I empty my trashcan all at once?

In the WebMail screen under the Folders list, you'll find the Trash link. Click the Purge link next to it. The Trash can will be totally emptied.

Does your mail server support IMAP?

Yes.

What is IMAP?

If you have to ask, don't worry about it. If you need to know, visit http://en.wikipedia.org/wiki/Imap.

I think a message I want was classified as spam. How do I find it?

You can do this in one of two ways. First, in the WebMail screen, you need to subscribe to your Spam folder. To do this:

1. Log in to WebMail.
2. Click on the Folders link in the upper righthand corner of the screen.
3. In the Folders window, highlight the INBOX.spam line in the large box in the Unsubscribe/Subscribe section of the Folders window by clicking on it once.
4. Click the Subscribe button.

You will only need to subscribe to the Spam folder once. Then, you will always see your Spam folder listed in the folder list on the lefthand side of the screen.

Click on the Spam folder and your spam will be displayed in the main section of the screen. Find the message that is good and open it up. Then, inside that email, at the bottom of the screen, you will find the "Move To:" pulldown menu. Click on the pulldown menu and choose the line that just says INBOX. Then, click on the Move button. The message will be transferred to your Inbox and you will be able to download it normally from there.

Alternatively, if you are using the main user interface screen, click on the Spam Management link on the lefthand side of the page. Underneath that same link, click on View Quarantined Mail. You can move the piece of email in one of two ways. First, you can simply check the piece of email that you want and then click the link reading "Please Deliver Normally." If you need to read the email first, just click on the subject line to read the email. Then, inside that email, you can select "Deliver Normally" from the Action pulldown menu and then hit the Execute button.

I got a message that is spam. What can I do?

If the message is still on the server and in your WebMail, you can click the Block Sender link found in the Options section in the top of the email. That will block that sender from sending mail to you again.

You can also use the Subject Blacklist and From Blacklist in the AntiSpam Settings section of the WebMail to specify certain email subjects and senders as Spam.

How can I add a subject line to my blacklist?

In the WebMail screen, click on the AntiSpam Settings link located in the Options section on the lefthand side of the screen. In the main section of the window under Edit Spam Lists, click on the little box next to Subject Blacklist. Enter the subject in the "Enter New Value" box and click the Add button. You can add just a part of the subject line and that will block any email sending with that line of characters in the subject line. Click the Close Window button when you are finished adding subject lines.

Alternatively, if you are using the main user interface screen, click on the Spam Management link on the lefthand side of the page. In the main section of the window under Edit Spam Lists, click on the little box next to Subject Blacklist. Enter the subject in the "Enter New Value" box and click the Add button. You can add just a part of the subject line and that will block any email sending with that line of characters in the subject line. Click the Close Window button when you are finished adding subject lines.

How do I add an address to my whitelist?

In the WebMail screen, click on the AntiSpam Settings link located in the Options section on the lefthand side of the screen. In the main section of the window under Edit Spam Lists, click on the little box next to From:Whitelist. Enter the email address in the "Enter New Value" box and click the Add button. Click the Close Window button when you are finished adding addresses.

You can also add the address to your whitelist from within the email by clicking on the "Allow Sender" link in the subject area of the email.

Alternatively, if you are using the main user interface screen, click on the Spam Management link on the lefthand side of the page. In the main section of the window under Edit Spam Lists, click on the little box next to From:Whitelist. Enter the email address in the "Enter New Value" box and click the Add button. Click the Close Window button when you are finished adding addresses.

I got the message "this user does not exist to you" when I tried to email a SpringSips client. What's up?

This message indicates that the server that you are using to send the message has been identified as a spam sending server by our spam blocking lists. Yucky! The SpringSips user you are attempting to email can add you to their whitelist and your mail should be accepted. Yay!

How do I add an address to my blacklist?

In the WebMail screen, click on the AntiSpam Settings link located in the Options section on the lefthand side of the screen. In the main section of the window under Edit Spam Lists, click on the little box next to From:Blacklist. Enter the email address in the "Enter New Value" box and click the Add button. Click the Close Window button when you are finished adding addresses.

You can also add the address to your blacklist from within the email by clicking on the "Block Sender" link in the subject area of the email.

Alternatively, if you are using the main user interface screen, click on the Spam Management link on the lefthand side of the page. In the main section of the window under Edit Spam Lists, click on the little box next to From:Blacklist. Enter the email address in the "Enter New Value" box and click the Add button. Click the Close Window button when you are finished adding addresses.

How do I forward my SpringSips email to another address?

In the WebMail screen, click on the Email Settings link located in the Options section on the lefthand side of the screen. Under the Forwarding section, enter the email address where you want your SpringSips email forwarded and click the Add New Forward button.

Alternatively, if you are using the main user interface screen, click on the My Email Options link. Under the Forwarding section, enter the email address where you want your SpringSips email forwarded and click the Add New Forward button.

How do I set up a vacation message/auto-responder?

In the WebMail screen, click on the Email Settings link located in the Options section on the lefthand side of the screen. Under the Vacation Message/Auto-Responder section, enter your message that you want to automatically send out. Check the Enable Vacation Message box. Finally, click the Update Vacation Message button.

Alternatively, if you are using the main user interface screen, click on the My Email Options link. Under the Vacation Message/Auto-Responder section, enter your message that you want to automatically send out. Check the Enable Vacation Message box. Finally, click the Update Vacation Message button.

How do I change my email password?

In the WebMail screen, click on the Email Settings link located in the Options section on the lefthand side of the screen. Under the Change Password section, enter your current password in the Current Password field. Then enter your new password in the New Password field and repeat the entry in the Confirm Password field. Click the Update Password button.

Alternatively, if you are using the main user interface screen, click on the My Email Options link. Under the Change Password section, enter your current password in the Current Password field. Then enter your new password in the New Password field and repeat the entry in the Confirm Password field. Click the Update Password button.

I have extra email addresses included with my account. How do I add an email address to my account?

You can only manage mailboxes in the main user interface screen located at https://webmail.springsips.com - not the WebMail screen. On the lefthand side of the user interface screen, click on the Manage Mailboxes link. In the Mailbox Management window, click the New Mailbox link. Enter the information for the new mailbox and click the Save button.

I have a domain name which includes unlimited aliases. How can I add addresses there?

You can only manage mailboxes in the main user interface screen located at https://webmail.springsips.com - not the WebMail screen. Follow the instructions above to add the additional email box if it is included with your account type. Then, add the alias for that email box. In the same Mailbox Management screen, click on the Addresses link under your Domain Name listing. In the Mailbox Addresses and Aliases window, click the link that says "Click here to add a new alias or address." Then, in the Add a Mailbox Address or Alias window, insert the alias you want to use on that domain and select the mailbox where the mail should be delivered. Alternately, you can forward the mail to an outside email address by inserting the address into the Forward to field. Click the Add Address or Alias button and you are all set to go.